Terms & Conditions

1. In these terms and conditions

"conditions" means terms and conditions of sale;"Contract" means the contract for the sale by us and purchase by you of our Goods and/or Services; Goods means curtains, blinds, window dressings bed spreads, soft furnishings, curtain poles and any other Goods supplied by us following your Order; "Order" means an order made by you for the supply of Goods and/or Services by us; "price" means the price of the goods, plus any delivery charges; "Services" means measuring windows, design service and/or fitting of the Goods; "our,us,we" means Victoria Marshall trading as Lined Soft Furnishings whose principal place of business is Midshires Barn, West Leake Rd, East Leake, Leicestershire, LE12 6LJ. "you and your" means the person who buys or agrees to buy Goods from us:

2. Our Contract

These are the only Terms which will apply when you purchase Goods and/or Services from us. You may only vary these Terms or your Order if you have our written agreement in writing. Our employees or anyone acting on our behalf are not authorised to make any representations concerning our Goods or Services unless confirmed by us in Writing.

3. Orders

When you place an Order with us we will send you confirmation of Your Order in Writing. You must bring any discrepancies in the Order to our notice within 3 days of receiving confirmation of the Order from us. If you do not receive your Order confirmation within 3 days, please contact us immediately. If you fail to do so, we shall be entitled to assume that the details in the Order confirmation are correct. We reserve the right to charge for any subsequent changes necessary as a result of your failure to properly check the order confirmation.

From time to time we may have to change the specification of the goods ordered without notice to you, but we will only do so if the change in specification is required so that you can receive the most up to date specification, because we have to comply with any applicable EU requirements, or if in our opinion the substitution is an improvement to achieve a better fit, finish or other benefit. We will ensure that any changes do not materially affect the performance, quality or appearance of the Goods.

4. Borrowing books/ Sample fabrics/ Fabrics

By borrowing design books and or ordering samples through our showroom or via email we consider you to be a customer. By supplying us with personal details (name, address, telephone number, email address) we will use this to provide you with goods or service. Service by means of borrowing books (deposit maybe required) and any goods by way of sample requests. We will pass on your details to our suppliers (in the provision of supplying samples directly to you). Their use of your data is clearly outlined on their individual website.

Samples are intended as a representation of the fabric but not as an exact match as there may be variations of colour between batches of fabric. If you are sensitive to shade, we recommend you request a stock cutting that is a sample from the current batch of stock. We will reserve for you the quantity you require for your Order for 7 days from the date we dispatch the stock cutting to you.

Samples maybe labelled either side of the fabric. If unsure about which is the correct side and it is important to you please call us for clarification.

We aim to supply you with the fabrics required to produce your Goods, this enables us to deal with the manufacturer of the fabric if there is a problem. If you require us to work with a fabric we did not supply, we may apply a handling charge. We cannot be held responsible in any way for any defects, faults or flaws in materials we have not supplied.

We use a limited number of lining colours, when we produce your Goods we will use our experience to select the best lining colour for your chosen fabric. If you have a particular requirement for lining colour, you must let us know at the point of placing your Order.

5. Measuring and Fitting

The customer must be present on the day of delivery/fitting. Although every effort is made to deliver/ fit at the given time of day, an hour either side of the given delivery time must be allowed. Customer's must allow adequate time to be at home for the installation and must check with the staff as to what the likely time frame will be.

In the event that the order cannot be completed due to fault or error on Lined Soft Furnishings part this does not automatically entitle the customer to financial compensation. We will strive hard to overcome the problem or fault as soon as it is possible so that the order can be completed satisfactorily.

If we are unable to deliver/install at the agreed time due to the customer not being present at the address or access denied through no fault of Lined Soft Furnishings then a minimum charge of 50% of the fitting cost will be incurred.

Fitting charges are quoted on the basis that we are able to obtain good fixings for the tracks, poles, battens and other fixtures and we are able to obtain unobstructed access to your window or other place of fixing on our first visit for fitting. If there are pipes, electrical cables or other devices concealed in the area in which we are required to work, you must tell us in advance as to avoid damage to the cables, pipes, or devices and avoid harm or injury to our staff or subcontractors. If at the time of fitting the Goods it is discovered that due to the conditions or construction of your walls good fixings cannot be obtained, or we do not have free unobstructed access to your window or other place of fixing, we will not fit the Goods ordered until building work necessary to allow us to obtain good fixings has been completed correctly or you have cleared the access to your window. We will not be responsible for carrying out any building work or for moving any items to clear access to your window or other place of fixing. We reserve the right to make an additional charge if we have to return to your property on a second occasion to complete the fitting of your Goods after such building work has been completed, access cleared or any other reason.

6. Delivery

Your Order will take approximately four weeks from receipt of fabric at our workroom unless a specific date has been agreed and is confirmed in the order confirmation. At peak times your order mat be delayed.

Once your Order is ready we will call you to arrange for a fitting (if ordered), or to arrange for collection.

Anticipated delivery dates are quoted in good faith, based on information from our suppliers. Lined Soft Furnishings cannot be held responsible if these dates are upheld. Delayed deliveries are beyond our control and we cannot offer any financial compensation. However, Lined Soft Furnishings will use its best endeavours to keep the customer informed.

7. Pricing-Quotation

We will provide you a quotation either in writing or verbally describing the Goods we can supply and the price we will charge for them, anything else you require will be done with our agreement and will be deemed as an extra and subject to an additional charge. If you have asked us to provide alterations and the need for extra work arises for which we have not budgeted for in our quotation to address; inadequate preparation by other persons conducting previous work or other damage we will contact you and advise of the additional cost of the work required. Delivery, fitting and other charges must be paid in addition to the Price.

Quotation hold firm for 60 days.

8. Payment Terms

Unless agreed otherwise, all payments must be in sterling and can be made using any of the following methods: Cash, Cheque drawn on any bank in the UK, or by BACs transfer directly to our bank account. Please allow 7 working days for cheques to clear.

A down payment (normally 50% of the total invoice price) must be paid at the time your Order is placed with us. We will not be able to process your Order until we have received cleared payment.

In the case of Goods not made to your specification payment must be made in full and in cleared funds before we arrange delivery. If the Goods are not in stock we will only require payment to be made in full and cleared funds when we notify you that the Goods have arrived in stock and are ready to be collected by you. If the Goods are no longer available , we will optionally supply you with an equivalent product or cancel the order.

If there is an outstanding balance upon completion of your order, you must pay us as soon as possible. Outstanding balances will be subject to an outstanding balance charge which will accrue at a rate of 10% per calendar month or part thereof from the day of completion of your order until the day you settle your outstanding balance. We will include outstanding charge in any payment reminders we send you and you shall be liable for any further outstanding balance charges which accrue after the issuance of any payment reminders we might send.

If an outstanding balance remains unpaid, we may retain your down payment and sell any Goods we are holding in relation to your Order, the proceeds of which we will use to meet any reasonable costs we have incurred in relation to administration of your account, producing your Goods and any other delivery charges including but not limited to labour, delivery and fitting.

All Goods remain the property of Victoria Marshall as Lined Soft Furnishings until you have paid in full in cleared funds all balances, including any additional charges.

9. Cancellation

Goods, which have been Ordered specifically by a customer, cannot be cancelled except at the discretion of the management, in which case a minimum 20% cancellation charge will apply.

If fabric needs to be returned due to a cancellation or change in preference then a re-stocking fee of 20% of the fabric value will be charged plus any carriage charges that may be incurred.

10. Poles, Tracks and tiebacks and wallpaper

These are ordered in specifically so are non-refundable.

11. Making Up

Please note that for curtains we pattern match from the bottom up and for blinds from the bottom up, if you require anything different from this please let us know.

12. General

Any Written notice you want to send us must be sent to us at Lined Soft Furnishings, Midshires Barn, West Leake Rd, East Leake, Leics, LE12 6 LJ. If we want to send you a a written notice we will send it to the address on your order form, unless you notify us otherwise.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions shall remain in full force and effect.

If we do not enforce a term of these conditions now, we are not prevented from doing so at a later stage. A person who is not a party to the contract has no right under the Contracts (rights of third Parties) Act 1999 to enforce any term of these Conditions but this does not affect any right or remedy of a third party which exists or is available apart from the Act.

The contract shall be governed by the Laws of England, and the Customer agrees to submit to the non-exclusive jurisdiction of the English courts.